Our lifetime guarantee is a warranty against defects in leather and craftsmanship. Full grain leather, as with all natural materials, will occasionally have characteristics such as: small scars, creases, and variations in the color. These characteristics are not considered defects.
Our guarantee ensures that the article will perform for a lifetime, but does not cover wear and tear, misuse or accidental damage. A lifetime can be defined as the length of time that a product, with normal and intended use. For defects outside non-warranty scenarios, and for receiving a quote for non-warranty repairs, please use the contact form below.
45- day Return Policy
Our return policy is simple. If you are not fully satisfied with your DaVarg article, send it within 45 days for a refund or exchange.
Notes: By purchasing products from Castello DaVarg you agree to the terms in our Lifetime Warranty. Castello DaVarg reserves the right to alter, edit or cancel our Lifetime Warranty and Return Policy without notice.
Once we receive the request for return, we will email the Return Code and a Shipping Address. Please return the items in the original package, using a trackable shipping method (USPS , FEDEX, UPS) with delivery confirmation option. After we receive the item, we will refund the purchase price minus original shipping charges (if any). Please allow 3 days for refund. Customized orders and personalized items are not returnable.
If you cannot access the form, please send us an email to service(at) davarg.com.